We offer a 7-day return policy, allowing you to request a return within 7 days of receiving your item.
To qualify for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt (Shipping Label of Parcel) or proof of purchase.
To initiate a return, contact us at info@williwatches.com. Please note that returns should be sent to the following address: Ghori Town Phase 4-A, Near Family Park, Islamabad.
Once your return request is approved, we’ll provide a return shipping label and instructions on how to send your package back. Items returned without prior authorization will not be accepted.
For any return-related inquiries, you can always reach us at info@williwatches.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and correct it.
Exchanges
The quickest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and inform you if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@williwatches.com.